Operational Requirements
User Access & Permissions
For each user who will access the MBI platform, provide:
- Name and Role
- Department (Marketing, Operations, Product Management, Risk, Compliance)
- Access Level Required (View Only, Campaign Builder, Administrator)
- Primary Use Cases and responsibilities
Approval Workflows
- Campaign Approval Process: Required approvals before campaign launch
- Risk Review Requirements: Compliance and risk management review procedures
- Budget Authorization: Approval limits for promotional spend and fee waivers
- Legal Review: Requirements for promotional terms and customer communications
Compliance & Regulatory Requirements
- Promotional Disclosure Requirements: Standard legal language for customer communications
- Regulatory Considerations: UDAAP, fair lending, and other applicable regulations
- Audit Trail Requirements: Record-keeping and documentation standards
- Privacy Regulations: Data handling requirements (CCPA, state privacy laws, etc.)